1. General principle
Visiblo plans and credits are digital services. Refund eligibility depends on payment status, usage, delivery progress and whether work has already started.
2. Unused package credits
If no credits have been used and no work has started, a refund request may be reviewed within a reasonable period. Approved refunds follow the original payment method and provider limitations. payment method.
3. Used credits and started work
- Prompt-tracking credits that have already been consumed are generally not refundable.
- If an AI visibility improvement request is already in progress, the refund may be limited or declined because work and analysis have begun.
- Completed and delivered reports are generally non-refundable.
4. Failed or duplicate payments
Failed, duplicate or incorrect payments can be reviewed by support and may be refunded or credited when verified.
5. Crypto payments
Crypto-related refunds may depend on provider rules, network fees, exchange-rate movement and transfer limitations. Transaction details may be requested for verification.
6. How to request a refund
Send your request with your order number, account email and a short explanation to hello@visiblo.io.
This policy may be updated if the service structure or payment infrastructure changes.